Job Description

Job Description

Job Description

This position performs a variety of clerical duties and records management functions in the Records Division of the Police Department. In this position you will process and maintain law enforcement records and reports; respond to general departmental inquiries and provide customer service to the public. You may see police reports containing graphic details regarding crimes committed - this job would not be a good fit for a person that is bothered by reading or hearing detailed information on crimes that have been committed.

Example of Duties

• Answer incoming calls and provide customer service to the public at the front counter.
• Respond to inquiries and provide information regarding record requests policies; individual cases; and/or other general law enforcement related matters.
• Process public information requests; locate, review, redact, and prepare copies of requested information; collect fees in relation to record requests and burglar alarm permits.
• Document law enforcement reports received via lobby customers; review and input police report information into the computer system.
• Monitor report information for accuracy, completeness, and appropriate coding.
• Copy and file offense reports prepared by law enforcement personnel; monitor reports for offenses committed by juveniles and file reports accordingly.
• Retrieve case files as required by Criminal Investigation Division personnel.
• Provide assistance to other law enforcement agencies including providing inmate information, faxing police reports, and/or emailing offender fingerprints and mug shots as requested.
• Scan, index, copy and mail out accident reports as requested by the State, Texas Department of Public Safety, and the general public.
• Performs other duties as assigned or required.

Typical Qualifications

• High School Diploma or GED
• Two years records clerk experience; or an equivalent combination of education and experience.

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