Job Description

Job Description

Job Description

TITLE: Scrum Master

LOCATION: Remote

REPORTS TO: Lead Scrum Master

KEY RELATIONSHIPS AND TEAM: The Scrum Master will work collaboratively and directly with the Lead Scrum Master, VP of Technology, engineers, product owners, senior management, quality assurance team and organizational leadership playing a pivotal role in fostering a culture of collaboration, accountability, and continuous improvement within the team.

THE OPPORTUNITY: The Scrum Master will support the Scrum process, guiding teams in Agile practices to enhance productivity and collaboration. In this role, you will drive meaningful change by leveraging your expertise in Agile methodologies, playing a vital part in our commitment to delivering high-quality products that exceed client expectations. You will have the opportunity to make a significant impact while working alongside passionate professionals in a supportive, growth-oriented environment. Additionally, you will foster a culture of continuous improvement. This position is remote based.

Specifically, the Scrum Master will have responsibility to:

• Host and drive Scrum ceremonies, including daily stand-ups, sprint planning, reviews, and retrospectives.
• Support and guide members on Scrum principles and practices to enhance their understanding and application.
• Advocate for Agile methodologies and best practices across the organization, helping teams adopt and implement them effectively.
• Collaborate with product owners and stakeholders to ensure alignment on project goals and priorities.
• Identify and resolve obstacles that may hinder the team’s progress, ensuring a smooth workflow.
• Support cross-functional collaboration to achieve project objectives and deliver high-quality solutions.
• Stay updated on industry trends and best practices in agile methodologies and automotive finance.
• Other duties as assigned.

Professional Qualifications:

The following knowledge, skills, education, and experiences are required:

• Bachelor’s degree in computer science or a related field OR minimum of 5 years of experience as a Scrum Master.
• Strong knowledge of Agile Scrum principles and practices.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to lead and facilitate Scrum ceremonies.
• Ability to work collaboratively with cross-functional teams.
• Prior knowledge of Agile project management tools, such as Jira or Trello.
• Background in automotive lending or loan servicing a plus

The following knowledge, skills, and experiences are preferred, but not required:

• Certification in Agile methodologies, like Certified Scrum Master (CSM) or Professional Scrum Master (PSM) is a plus

Why Consider Joining FIS now?

• The business is poised for accelerated growth
• The company's story is one of protecting financial institutions and consumers alike with respect to F&I products

The following behaviors are required:

• Attitude – has a positive energy that is contagious and has a “can do” attitude. Thinks big and takes on big challenges – sets challenging targets, never satisfied with results, achieves results the right way – planning, perseverance, and overcomes obstacles.
• Approach – Tolerant of others and culture while being able to influence team toward common goal. He/she will be a great communicator who will be empathetic of culture while actively pursuing an agenda of continuous improvement.
• Change – implements change with a “down to earth” approach. Comfortable managing ambiguity & complexity.
• Collaborative – charts course with colleagues having sought their views.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Delivery – achieves commitments and delivers personal objectives and those of the team. Demonstrates passion and innovation to continuously deliver improved results without taking “short cuts.”
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Emotional Intelligence – Recognize, understand, manage, and express emotions effectively in oneself and others involving a combination of self-awareness, self-regulation, empathy, and social skills.
• Influence – persuades others to pursue a course of action.
• Integrity – does what is right not what is politically expedient. Earns trust and maintains confidence.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Organization and planning – plan and organize in an effective manner focusing on the key priorities.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

F&I Sentinel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status, or other characteristics protected by law.

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